That Weird Guy at the Mall — And the Digital Technology That Helps Me Fit In.

You’ve seen me at the mall. It might have been last week or a few before that, but I noticed when you glanced sideways with that “What’s-up-with-that-guy?” expression. I was the one standing just outside the store, peering in as if I was casing the joint, craning my neck over the other ...

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Retailing in the Age of Amazon: Fewer Stores Is the Key to Success…or is it More Stores?

Has there ever been a more challenging time to be in the brick and mortar retail business? Heck, is there even such a thing as a “brick and mortar” retail business anymore? Connectivity, mobility, the Cloud, and Amazon have all conspired to create unprecedented challenges for retailers in every ...

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Cuban Snapshot: A Vacation in Paradise (with Shopping on Hold)

When Barack Obama initiated a thaw in relations with Cuba in 2014, aimed at easing travel restrictions for certain categories of Americans, restoring diplomatic relations and working toward a rollback of the economic embargo, people and businesses across the US had reason to consider the opportun...

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Scouting the Centennials: Millennials Must Move Over as the New Kids Start Shopping

Scouting Centennials
In our personal lives, people always say that kids can be a ruthless reminder of the passage of time: one minute you are changing their diapers in the middle of the night and suddenly they are leaving the nest for college. As the years fly by in my career, I think the same holds true for our ...

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NRF 2017 Trends Report Part 3: Extracting Personal and Professional ROI from your NRF Experience

Retail Trends
This post represents part 3 of a series describing retail trends that emerged from the exhibit hall at Retail’s BIG Show in New York last week. While part 1 and part 2 highlighted specific business trends and their potential impact on retail in 2017, this post will shed light on an easy and ...

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NRF 2017 Trends Report Part 1: Could Retail Finally Be Looking to Get Personal Inside the Store?

NRF Trends Report
It’s early on Wednesday morning, after four days of all things NRF, and as I make my way home on the long flight West, I will attempt to coherently document my impressions about a few of the NRF trends and hot topics discussed in our booth during the BIG Show. And what a BIG Show it was (or ...

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