Buy Frog Food, Get a Free…Frog?

Deadrick the Frog
I live with a sprightly scientist.  My seven year old, Vaughn, is intrigued by nature, loves a good rock and collects bugs both dead and alive.  Knowing all this, I shouldn’t have been surprised by his Christmas list last year – but nonetheless I was.  Here was a kid, who could have truly ...

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Into the Wild: A Dispatch from the Brick and Mortar Badlands

Retail Store Badlands
It’s Saturday morning, and I can’t believe what I ‘m (not) seeing. I am on the prowl. The hunt. I am stalking the aisles of the hamster habitat that is my local big box retail store. I am in the throes of what has now become an almost desperate search for an elusive and very specific item ...

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That Weird Guy at the Mall — And the Digital Technology That Helps Me Fit In.

You’ve seen me at the mall. It might have been last week or a few before that, but I noticed when you glanced sideways with that “What’s-up-with-that-guy?” expression. I was the one standing just outside the store, peering in as if I was casing the joint, craning my neck over the other ...

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An Analyst’s Perspective: Retail’s Big Squeeze…The Need for Store Transformation Reaches Critical

Stores Getting Squeezed
The store as it exists today is designed to support a shopping process that is obsolete. Don’t believe me? Hear me out. Stores are designed to keep shoppers in them as long as possible in order to maximize the opportunity to sell to them. Retailers and academics alike have done plenty of ...

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Breaking Out of Her Bubble, Throwback Edition: A Colleague’s “Post from the Past” Speaks Directly to the Need to Stay in Touch

Earlier this week I posted an article to this blog where I described the moment when I realized that I had lost touch with my retail roots. I spoke of my disappointment at this realization, and I expressed my desire to get out of my technology bubble. Subsequently, I made a sincere commitment to ...

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Getting Out of My Bubble: A Hard Lesson Learned…in a Very Public Setting

I have been lucky enough to have made my living for the past 25 years in retail technology, and until Thursday, I thought I had never forgotten my retail roots. My retail roots run deep, because I literally grew up in retail: my grandfather used to look after me in his furniture store in Poughkee...

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