An Analyst’s Perspective: Retail’s Big Squeeze…The Need for Store Transformation Reaches Critical

Stores Getting Squeezed
The store as it exists today is designed to support a shopping process that is obsolete. Don’t believe me? Hear me out. Stores are designed to keep shoppers in them as long as possible in order to maximize the opportunity to sell to them. Retailers and academics alike have done plenty of ...

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Breaking Out of Her Bubble, Throwback Edition: A Colleague’s “Post from the Past” Speaks Directly to the Need to Stay in Touch

Earlier this week I posted an article to this blog where I described the moment when I realized that I had lost touch with my retail roots. I spoke of my disappointment at this realization, and I expressed my desire to get out of my technology bubble. Subsequently, I made a sincere commitment to ...

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Getting Out of My Bubble: A Hard Lesson Learned…in a Very Public Setting

I have been lucky enough to have made my living for the past 25 years in retail technology, and until Thursday, I thought I had never forgotten my retail roots. My retail roots run deep, because I literally grew up in retail: my grandfather used to look after me in his furniture store in Poughkee...

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New Video: Empowered Associates Engage Customers Differently at Orvis

In the world of retail technology, Customer Marketing is one of the toughest aspects of a well-rounded strategy. Clients are understandably guarded about keeping good ideas and winning processes away from the prying eyes of their competitors. Many are publicly traded (which adds several layers of ...

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Brave New World: The Rise of the Hybrid Store

Last Saturday morning as I was making a second latte (and trying to resist a second croissant), I noticed my teenaged son using his iPad to shop for track pants, while periodically glancing at the Discovery Channel on TV. When I asked which pants he liked, he said, “I haven’t decided yet.” So ...

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Going Global for Growth: Why Emerging Markets Are are a Requirement for Global Retail Leadership

One week from today, Aptos will be presenting the webinar, Easier than You Think: Going Global to Fuel Growth in partnership with RIS News. Click here to register. The free webinar will mirror the conversations people at Aptos are having with our customers about the best ways to take their ...

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