New Venue, New Agenda, New Value: It’s Hard to Imagine, but It’s Already Time To Register for Engage 2017

Engage 2017 Host Hotel the Diplomat Resort
I can hardly believe it’s “conference season” again: it feels like just a few months ago that we were gathered in Las Vegas, celebrating Engage 2016, our first client conference as Aptos. And yet, already, Engage2017 is right around the corner. And as one of the producers of the conference, I ...

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An Analyst’s Perspective: Retail’s Big Squeeze…The Need for Store Transformation Reaches Critical

Stores Getting Squeezed
The store as it exists today is designed to support a shopping process that is obsolete. Don’t believe me? Hear me out. Stores are designed to keep shoppers in them as long as possible in order to maximize the opportunity to sell to them. Retailers and academics alike have done plenty of ...

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Scouting the Centennials: Millennials Must Move Over as the New Kids Start Shopping

Scouting Centennials
In our personal lives, people always say that kids can be a ruthless reminder of the passage of time: one minute you are changing their diapers in the middle of the night and suddenly they are leaving the nest for college. As the years fly by in my career, I think the same holds true for our ...

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A Holiday Wishbook for Sears, from a Grateful Boomer

Sears Wishbook: Super Bowl Electric Football Game Model no 633
The year was 1970. I was barely 7 years old, growing up in a suburb of Washington, D.C. and already an avid football fan. I loved the Redskins and I loved football, well beyond any other sport. While other kids were buying pack after pack of that awful chewing gum in search of an elusive Johnny ...

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Breaking Out of Her Bubble, Throwback Edition: A Colleague’s “Post from the Past” Speaks Directly to the Need to Stay in Touch

Earlier this week I posted an article to this blog where I described the moment when I realized that I had lost touch with my retail roots. I spoke of my disappointment at this realization, and I expressed my desire to get out of my technology bubble. Subsequently, I made a sincere commitment to ...

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Shipping Insanity: All Products, All Deliveries are Not Created Equal

A recent Wall Street Journal article (here) discussed the impact of the emerging cyber-retail, converged commerce, omni-channel, or whatever-you-want-to-call-it economy.  Emerging?  How can something that’s been around this long still be emerging?  Well, these things take time.  I believe ...

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