New Aptos Infographic: 10 Attributes that Omni-Channel Leaders have in Common

Ten Attributes of Omni-CHannel LEaders
The latest market research from Aptos identifies customer engagement characteristics that omni-channel leaders have in common. Do any of these findings surprise you? We think #4 may surprise some readers. Let us know your thoughts in the comments below the infographic.

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Retail’s Rallying Cry Against Amazon: Convert Stores to Fulfillment Centers

Stores as Fulfillment Centers
A couple weeks ago, I wrote a post for this blog that suggested that, in the midst of daily headlines announcing new rounds of retail store closures, that perhaps it was time to re-think this contraction strategy. I suggested that perhaps it is time instead for a complete re-think of what we expect ...

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The distribution revolution: succeeding with your supply chain

Supply Chain Fulfillment
In today’s connected world, consumers are more demanding than ever. The digital age has seen the demise of 9-5 siloes and the introduction of a 24/7 landscape. This is true for browsing and purchasing and especially true for deliveries. A customer now expects to receive orders to their home, ...

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NRF 2017 Trends Report Part 2: Order Management Moves to the Top of the Pecking Order

NRF Trends: Customer-First Order Management
NRF Trends Report, Part 2: For the better part of the past two years we have been expecting this day to come. The day when the sheer volume  of omni-channel orders has finally eclipsed retailers’ capacity to survive the hastily-designed processes and solutions they implemented in order to merely ...

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Omni-Channel OMS: Despite Countless Claims to the Contrary, It’s About Time to Put the Customer First

Order management is (finally) getting the recognition it deserves as the critical centerpiece of successful omni-channel experiences, and as such, I think it's time to make an honest assessment and ask ourselves one simple question: have we been duped into believing that most retail technology ...

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Seamless Shopping Experiences Require Singular Commerce Platforms: An Aptos Q&A with Dave Bruno, Director of Marketing

Digital’s influence is changing the pace of retail — so much so that traditional retailing methods are slowly becoming a distant memory. the new retailing paradigm is increasingly web-based, and retailers that don’t keep up with the pace will fall by the wayside. the biggest stumbling ...

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