How Lessons Learned from Bookshops Can Lead to Better High Street Experiences

Coffee Bookshops
My dad has been CEO of The Booksellers’ Association of the UK & Ireland for over 30 years.  He tirelessly and passionately campaigned for bookshops in these two countries, supporting them through policy, marketing, industry campaigns...the list goes on. And so, just by virtue of being ...

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Infographic: 10 Reasons Why Retailers Should Get to Know Amazon’s Alexa

Amazon Alexa
Analysts predict that by 2020, Amazon will have sold 60 million Echo devices in the United States. In three years, half the households in America will have Alexa always at the ready, waiting to place an order on command. No downloads, no passwords, no interface. Simply ask, and ye shall receive...

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Attics of My (Retail) Life: What a Long, Strange Trip It’s Been

Long Strange Trip
As I made my way up the coast of California for a long late-May weekend in San Francisco, a couple of random thoughts crossed my mind as my flight prepared to land in the City by the Bay:  “Long Strange Trip,” the highly anticipated documentary about San Francisco legends The Grateful ...

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Store Formats More Saturated than Food Court Fries: I’m Bored (and I’m a Threat to Your Business)

Bored as Food Court Fries
It’s true: though I’m surrounded by lights, music and a ton of activity, I'm bored. I’m completely disengaged—caught in a void between my expectations and my experience.  Once again, I’m at the mall. It’s ridiculous, I know. I’m a self-contained adult, not some whiny adolescent ...

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Buy Frog Food, Get a Free…Frog?

Deadrick the Frog
I live with a sprightly scientist.  My seven year old, Vaughn, is intrigued by nature, loves a good rock and collects bugs both dead and alive.  Knowing all this, I shouldn’t have been surprised by his Christmas list last year – but nonetheless I was.  Here was a kid, who could have truly ...

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He Got Snapped

Snapped by a Fashion Store
When was the last time you stepped foot in a specialty fashion store? I’ll be honest; it had been awhile for me, which is saying something, considering the industry in which I work.  I, like many career-focused shoppers, have slipped into an on-line or subscription service shopping pattern.  I ...

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