13 posts by AptosRetail

Aptos Engage Photo Album: Better Together, Indeed!

Aptos Engage Photo Album
Aptos Engage 2017 was, by all accounts, a rousing success. Over 300 people from across the retail industry gathered to network, brainstorm, share successes and, well, engage. The optimism and enthusiasm for the opportunities that this era of retail presents was undeniable and people came to ...

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New Aptos Infographic: 10 Attributes that Omni-Channel Leaders have in Common

Ten Attributes of Omni-CHannel LEaders
The latest market research from Aptos identifies customer engagement characteristics that omni-channel leaders have in common. Do any of these findings surprise you? We think #4 may surprise some readers. Let us know your thoughts in the comments below the infographic.

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NRF 2017 Trends Report Part 2: Order Management Moves to the Top of the Pecking Order

NRF Trends: Customer-First Order Management
NRF Trends Report, Part 2: For the better part of the past two years we have been expecting this day to come. The day when the sheer volume  of omni-channel orders has finally eclipsed retailers’ capacity to survive the hastily-designed processes and solutions they implemented in order to merely ...

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Shipping Insanity: All Products, All Deliveries are Not Created Equal

A recent Wall Street Journal article (here) discussed the impact of the emerging cyber-retail, converged commerce, omni-channel, or whatever-you-want-to-call-it economy.  Emerging?  How can something that’s been around this long still be emerging?  Well, these things take time.  I believe ...

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“Store, The Sequel”: Understanding the Customer Journey and Embracing Technology to Keep Stores Relevant in the Digital Age

Early on a muggy August morning as I Ubered through SoHo, staring at the storefronts of well-known brands, I considered why so many of them were struggling for sales growth. There are exceptions of course--cult brands with an almost indestructible following--but even some of those are finding it ...

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Brave New World: The Rise of the Hybrid Store

Last Saturday morning as I was making a second latte (and trying to resist a second croissant), I noticed my teenaged son using his iPad to shop for track pants, while periodically glancing at the Discovery Channel on TV. When I asked which pants he liked, he said, “I haven’t decided yet.” So ...

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