12 posts by AptosRetail

New Aptos Infographic: 10 Attributes that Omni-Channel Leaders have in Common

Ten Attributes of Omni-CHannel LEaders
The latest market research from Aptos identifies customer engagement characteristics that omni-channel leaders have in common. Do any of these findings surprise you? We think #4 may surprise some readers. Let us know your thoughts in the comments below the infographic.

Continue Reading

NRF 2017 Trends Report Part 2: Order Management Moves to the Top of the Pecking Order

NRF Trends: Customer-First Order Management
NRF Trends Report, Part 2: For the better part of the past two years we have been expecting this day to come. The day when the sheer volume  of omni-channel orders has finally eclipsed retailers’ capacity to survive the hastily-designed processes and solutions they implemented in order to merely ...

Continue Reading

Shipping Insanity: All Products, All Deliveries are Not Created Equal

A recent Wall Street Journal article (here) discussed the impact of the emerging cyber-retail, converged commerce, omni-channel, or whatever-you-want-to-call-it economy.  Emerging?  How can something that’s been around this long still be emerging?  Well, these things take time.  I believe ...

Continue Reading

“Store, The Sequel”: Understanding the Customer Journey and Embracing Technology to Keep Stores Relevant in the Digital Age

Early on a muggy August morning as I Ubered through SoHo, staring at the storefronts of well-known brands, I considered why so many of them were struggling for sales growth. There are exceptions of course--cult brands with an almost indestructible following--but even some of those are finding it ...

Continue Reading

Brave New World: The Rise of the Hybrid Store

Last Saturday morning as I was making a second latte (and trying to resist a second croissant), I noticed my teenaged son using his iPad to shop for track pants, while periodically glancing at the Discovery Channel on TV. When I asked which pants he liked, he said, “I haven’t decided yet.” So ...

Continue Reading

It’s Time to Bring Merchandise Planning Up to (Customer-Centric) Speed

Editor's Note: This blog post was originally published here in CMSwire.  Many retailers are unknowingly operating with a blind side in their planning and merchandising that threatens to derail them on their path to customer-centricity. Merchandise planning is the systematic approach to ...

Continue Reading