6 posts from month 01/2017

Scouting the Centennials: Millennials Must Move Over as the New Kids Start Shopping

Scouting Centennials
In our personal lives, people always say that kids can be a ruthless reminder of the passage of time: one minute you are changing their diapers in the middle of the night and suddenly they are leaving the nest for college. As the years fly by in my career, I think the same holds true for our ...

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NRF 2017 Trends Report Part 3: Extracting Personal and Professional ROI from your NRF Experience

Retail Trends
This post represents part 3 of a series describing retail trends that emerged from the exhibit hall at Retail’s BIG Show in New York last week. While part 1 and part 2 highlighted specific business trends and their potential impact on retail in 2017, this post will shed light on an easy and ...

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NRF 2017 Trends Report Part 2: Order Management Moves to the Top of the Pecking Order

NRF Trends: Customer-First Order Management
NRF Trends Report, Part 2: For the better part of the past two years we have been expecting this day to come. The day when the sheer volume  of omni-channel orders has finally eclipsed retailers’ capacity to survive the hastily-designed processes and solutions they implemented in order to merely ...

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NRF 2017 Trends Report Part 1: Could Retail Finally Be Looking to Get Personal Inside the Store?

NRF Trends Report
It’s early on Wednesday morning, after four days of all things NRF, and as I make my way home on the long flight West, I will attempt to coherently document my impressions about a few of the NRF trends and hot topics discussed in our booth during the BIG Show. And what a BIG Show it was (or ...

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The Single Most Impactful Opportunity at NRF 2017 Has Nothing to Do with Retail Software

Sharing a laugh in Liberia
As a seasoned technology marketer about to embark upon my (gasp) 25th consecutive NRF show, you might think it would pain me to dedicate valuable time and copy to ANYTHING not directly related to increasing our traffic and visibility during the retail industry’s biggest event of the year. And, ...

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Expectations, Empathy and Engagement: The 3 ‘E’s that Are Critical to Next Gen POS

As I was shopping for shoes the other day, I watched in curiosity as my sales associate wandered off to check if my out-of-stock size was available in another location. While he was gone, I found myself reflecting on a couple things. One was how annoyed I was at being made to wait for an answer to ...

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