4 posts from month 10/2016

Getting Out of My Bubble: A Hard Lesson Learned…in a Very Public Setting

I have been lucky enough to have made my living for the past 25 years in retail technology, and until Thursday, I thought I had never forgotten my retail roots. My retail roots run deep, because I literally grew up in retail: my grandfather used to look after me in his furniture store in Poughkee...

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Facing the future and planning for change

Change was the dominant theme at this year’s Retail Summit that was held on 27th September. Back again in London, more than 100 leading retailers got together to divulge, debate and discuss all the things that would keep normal people up at night. But these are retailers. Change is in their ...

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The Allocation Imperative: Do You Know How Your Inventory Investment is Being Spent?

We all know the old saying, right inventory, right place, right time, (right size for apparel/footwear); in my experience, however, I often find that many retailers’ allocation processes don’t necessarily complement the time invested in the buying, assorting and planning processes.  If we ...

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Not Your Grandfather’s POS: Removing Barriers to Improve Customer Experience

With the changing retail environment and focus on customer interaction in the store, sometimes retailers forget the importance of evaluating their POS systems as it relates to customer experience. As retail adapts to the modern consumer, reviewing how a customer interacts with a merchant in the ...

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