How Lessons Learned from Bookshops Can Lead to Better High Street Experiences

Coffee Bookshops
My dad has been CEO of The Booksellers’ Association of the UK & Ireland for over 30 years.  He tirelessly and passionately campaigned for bookshops in these two countries, supporting them through policy, marketing, industry campaigns...the list goes on. And so, just by virtue of being ...

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Infographic: 10 Reasons Why Retailers Should Get to Know Amazon’s Alexa

Amazon Alexa
Analysts predict that by 2020, Amazon will have sold 60 million Echo devices in the United States. In three years, half the households in America will have Alexa always at the ready, waiting to place an order on command. No downloads, no passwords, no interface. Simply ask, and ye shall receive...

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Better Together: We All Achieve More When We Work in True Partnership

At the picturesque Belfry Hotel and Resort in Sutton Coldfield from 14-15 June, Aptos held its first annual European conference – Engage Europe 2017. Customers, colleagues, partners and friends from all across the country came to share news and insights about what’s new and next in our retail ...

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Attics of My (Retail) Life: What a Long, Strange Trip It’s Been

Long Strange Trip
As I made my way up the coast of California for a long late-May weekend in San Francisco, a couple of random thoughts crossed my mind as my flight prepared to land in the City by the Bay:  “Long Strange Trip,” the highly anticipated documentary about San Francisco legends The Grateful ...

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Right Outside the Door: Is the Secret to Beating Amazon In and Around Your Stores?

Online stores are just markers on a map
Quick: close your eyes and picture what your stores look like to your customers. Ok. Open your eyes. What did you see? A rich experience where your customers can engage with your products and sales associates, try, touch and feel products, and discover new items they never imagined they would ...

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Seven Lessons About Retail I Learned While Watching Tiny House Hunters

Lessons Learned from Tiny Houses
One of my favorite television shows is “Tiny House Hunters” (#TinyHouseHunters) on HGTV. The tiny house movement is all about living simply in truly tiny houses that are typically less than 500 square feet in size.  It fascinates me that people can truly downsize that much and then live ...

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