Black Friday 2016: Foreshadowing Retail’s Every Day Reality in 2017?

Black Friday Foreshadowing
"Mobile, mobile, shop on mobile; Shoppers churn as retail struggles, To master the cauldron omni-channel... On this, the biggest shopping annal." William Shakespeare would certainly roll over in his Stratford-upon-Avon grave should he ever see my feeble attempt to twist the iconic “Song ...

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Savvy Retailers Leverage Analytics to Predict Shoppers’ Holiday Wish Lists

Analytics
It’s that time of the year again. But this year, things are going to be different. This year, you’re going to do your research, shop early and not wait until the last minute. For retailers, it’s a similar challenge: to make the most of the season by developing a plan and executing on a ...

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Can’t Get Online, Can’t Pay: The Rise of eCommerce in Mexico Despite Significant Challenges

When most people think of Mexico, they probably think of the beautiful beaches, the colorful history or the delicious cuisine. Rarely, however, are they likely to think of eCommerce. They aren’t likely to do so because retailers attempting to grow their eCommerce operations in Mexico have long ...

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Breaking Out of Her Bubble, Throwback Edition: A Colleague’s “Post from the Past” Speaks Directly to the Need to Stay in Touch

Earlier this week I posted an article to this blog where I described the moment when I realized that I had lost touch with my retail roots. I spoke of my disappointment at this realization, and I expressed my desire to get out of my technology bubble. Subsequently, I made a sincere commitment to ...

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Getting Out of My Bubble: A Hard Lesson Learned…in a Very Public Setting

I have been lucky enough to have made my living for the past 25 years in retail technology, and until Thursday, I thought I had never forgotten my retail roots. My retail roots run deep, because I literally grew up in retail: my grandfather used to look after me in his furniture store in Poughkee...

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Facing the future and planning for change

Change was the dominant theme at this year’s Retail Summit that was held on 27th September. Back again in London, more than 100 leading retailers got together to divulge, debate and discuss all the things that would keep normal people up at night. But these are retailers. Change is in their ...

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