NRF 2017 Trends Report Part 2: Order Management Moves to the Top of the Pecking Order

NRF Trends: Customer-First Order Management
NRF Trends Report, Part 2: For the better part of the past two years we have been expecting this day to come. The day when the sheer volume  of omni-channel orders has finally eclipsed retailers’ capacity to survive the hastily-designed processes and solutions they implemented in order to merely ...

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NRF 2017 Trends Report Part 1: Could Retail Finally Be Looking to Get Personal Inside the Store?

NRF Trends Report
It’s early on Wednesday morning, after four days of all things NRF, and as I make my way home on the long flight West, I will attempt to coherently document my impressions about a few of the NRF trends and hot topics discussed in our booth during the BIG Show. And what a BIG Show it was (or ...

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The Single Most Impactful Opportunity at NRF 2017 Has Nothing to Do with Retail Software

Sharing a laugh in Liberia
As a seasoned technology marketer about to embark upon my (gasp) 25th consecutive NRF show, you might think it would pain me to dedicate valuable time and copy to ANYTHING not directly related to increasing our traffic and visibility during the retail industry’s biggest event of the year. And, ...

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Expectations, Empathy and Engagement: The 3 ‘E’s that Are Critical to Next Gen POS

As I was shopping for shoes the other day, I watched in curiosity as my sales associate wandered off to check if my out-of-stock size was available in another location. While he was gone, I found myself reflecting on a couple things. One was how annoyed I was at being made to wait for an answer to ...

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Instant Apps: A Frictionless Future for Mobile Retail?

Retail Can Attract More MobileShoppers with Instant Apps
"There’s an app for that,” or so says the conventional wisdom. However, as retail knows all too well, shoppers rarely conform to conventional “wisdom.” Unlike many other markets, retail has been challenged to secure consistent mobile app engagement. While people increasingly turn to apps ...

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A Holiday Wishbook for Sears, from a Grateful Boomer

Sears Wishbook: Super Bowl Electric Football Game Model no 633
The year was 1970. I was barely 7 years old, growing up in a suburb of Washington, D.C. and already an avid football fan. I loved the Redskins and I loved football, well beyond any other sport. While other kids were buying pack after pack of that awful chewing gum in search of an elusive Johnny ...

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